物流政策
Thank you for shopping with Wise Sanctuary Store — where every piece is crafted with care, just like the fibres and products we love!
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we appreciate your patience!
Shipping Rates & Delivery Estimates
- Standard Shipping (Australia): 5–10 business days — Free on orders over $150 AUD, otherwise $9.95 AUD
- Express Shipping (Australia): 2–4 business days — $14.95 AUD
- International Shipping: 10–21 business days — rates calculated at checkout
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to follow your parcel's journey to your door.
Customs & Import Duties (International Orders) International customers are responsible for any customs fees, duties, or taxes imposed by their country. Purely Natural is not responsible for delays due to customs processing.
Lost or Damaged Parcels If your order arrives damaged or goes missing, please contact us within 14 days of the expected delivery date at wisesanctuarystore@gmail.com and we'll make it right.
Contact Us Have a question about your order? Reach out to us at wisesanctuarystore@gmail.com — we're happy to help! Have a blessed. happy and prosperous day!